Promo Fares

Got a question?

If you are confused, we have a problem. Take a look at the information below to clear any doubts you may have. 

1. Booking

1.1 What is the 12-hour grace period policy?

We understand that in a rush to book, you might make an error or two. To help you out, we're offering a 12-hour grace period where change fees will be waived. However, this will be subject to the following conditions:

  • If the new flight is booked into a lower fare class, the fare difference will not be refunded.
  • If the new flight is booked into a higher fare class, the fare difference will have to be paid by the guest in order for the change to be processed.
  • Changes to destinations are not allowed. You will need to make a new booking, with the amount paid for the original booking being forfeited.

1.2 I've already made a booking. Can I change the time or date for my flight?

You may make changes to your booking up to forty-eight (48) hours prior to the scheduled departure of your flight, subject to the following conditions:

  • If the new flight is booked into a lower fare class, the fare difference will not be refunded.
  • If the new flight is booked into a higher fare class, the fare difference will have to be paid by the guest in order for the change to be processed.
  • Changes to destinations are not allowed. You will need to make a new booking, with the amount paid for the original booking being forfeited.

You can make changes online via the “Manage My Booking” tool on Flyscoot.com, or through our Call Centre. Standard fees and charges will apply.

For guests who have purchased ScootProtect, please contact our Call Centre to make any changes. Standard fees and charges will apply.

1.3 I've already made a booking. Can I change my destination? 

  • Changes to destination are allowed if you are travelling on ScootBiz. Click here to find out more about the fees.
  • Changes to destinations are not allowed if you are travelling on Economy. You will need to make a new booking, with the amount paid for the original booking being forfeited.

1.4 How do I retrieve and view my booking?

You may use the “Manage My Booking” tool on Flyscoot.com to retrieve your booking. This widget is located on the right of each page, below the Flight Search widget. You'll need your booking reference number (PNR) and email address to retrieve your booking. Please use the email address entered when making the booking. 

1.5 I've already made a booking, but I now need to add a child to my booking. Can I do it? 

Unfortunately, you will not be able to, mainly because once a booking is made, we cannot add adults of child passengers to it. All new passengers will thus need to be booked separately. However, as stated in our Conditions of Carriage, no infant or child under the age of twelve (12) years on the date of travel may travel on any Scoot flight, or any flight with Scoot’s Airline Designator Code, without an Accompanying Guest*. So if you are planning to travel with at least one child**, please make sure you book them as passengers on your initial booking. 

* An 'Accompanying Guest' refers to a paying passenger of at least sixteen (16) years of age, who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance and supervision as required for the guest they are accompanying.

** Please note that 'child' passengers and 'infant' passengers are classified differently. If you need to add an infant to your booking, you can do so by calling our call centre. For more information, refer to our Travel Information page. 

1.6 I'm not sure about my visa requirements for my travel. How can I find out if I need one? 

Whenever you travel with Scoot, you'll be responsible for ensuring you meet the visa requirements of the country(ies) you’re travelling to, and we strongly recommend that you seek guidance from the relevant consulates or embassies.  There is a handy information tool provided by Star Alliance, but please note that Scoot does not maintain this information, and we will not be responsible for any error. Hence, our recommendation would still be for you to contact the relevant consulate or embassy.

1.7 I’ve purchased connecting flights. Will I need to check-in again in Singapore? Will my check-in bags be checked through to my final destination or will I need to collect them and then re-check them at immigration?

Once you have disembarked from the first connecting flight, you will have to make your way to the landside immigration counter to re-check in for your on-going flight and get your boarding pass.  Your bags will not be checked through to your final destination. It is your responsibility to collect your check-in baggage from the designated belt, then exit as per normal and re-check them at the landside immigration counter. For this purpose, do ensure that you have a valid Singapore visa if you require one.

1.8 I need to claim an airport tax refund. How do I do it?

To claim a tax refund, you will need to send us a letter request, which must include:

  • Booking reference number 
  • Flight details, and specific flight sector refund is being requested for 
  • Contact Number 
Please send your request to the following address. Note that it must be postmarked within 90 days of your scheduled departure date. Please allow us to process it within 6-8 weeks from the time we have received your request*.

Scoot Customer Care
Changi Airport Post Office T1, P.O. Box 89
Singapore 918143
Attention: Tax Officer

*S$50 SGD processing fee per guest will apply. For the full list of fees applicable in all other cases, please click here.

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2. Baggage

2.1 If I am travelling with a companion, do we both need to purchase a checked baggage allowance?

Our checked baggage allowance is based on total weight, so if you are travelling with a companion and the total weight of all bags does not exceed your allowance, you may check all bags under the one guest.

2.2 If I am no longer flying with baggage, can I remove my allowance?

Once purchased, checked baggage fees are non-transferable and non-refundable. We recommend our guests to confirm their travel date prior making any purchase.

2.3 Can I take sporting equipment/ sport gears?

Yes, Sports equipment including musical instruments can be included as part of your pre-purchased baggage allowance. The carriage of sporting equipment, musical instruments, bulky items are strictly subjected to space availability. If you exceed your pre-purchased baggage allowance, excess baggage charges will be applied. For a full list of baggage fees, click here.

2.4 What is my baggage allowance when travelling on two different fare types?

Baggage allowances apply per sector. For guests who are travelling with checked baggage on a Fly fare in one direction and a FlyBag fare in the other, you will be required to purchase a checked baggage allowance for one sector only.

2.5 What's the minimum / maximum checked-in baggage allowance?

Minimum 15KG, maximum 40KG. However, your baggage allowance will depend on what type of fare you have purchased. The highest allowance will apply.

  • Fly fare or Fly-Promo fares do not include a complimentary baggage allowance, but you may purchase a minimum 15KG allowance and up to 40KG for an additional fee.
  • FlyBag and FlyBagEat fares include a complimentary baggage allowance of up to 15KG.
  • ScootBiz fare includes a complimentary baggage allowance of up to 20KG.

2.6 What are the maximum dimensions of my checked baggage?

No individual piece of baggage must weigh more than 32KG (70 lbs) or exceed total linear dimensions (add together the depth, width and length) of 158cm

2.7 What happens if my carry-on baggage is too heavy or too large to take onboard?

If your carry-on baggage is greater than the cabin baggage allowance and you try to bring it onboard, you will be advised at the gate that the bag is too large for the cabin and it will need to be treated as checked baggage. Your bag will be tagged at the gate and checked into the aircraft hold. On arrival your bag will be available for collection at our Baggage Services counter. Additional charges will be payable on collection of your bag(s); these fees will be at the applicable airport rates.

2.8 Is there an additional baggage allowance when travelling with an infant?

"Specific infant equipment is carried free of charge on Scoot flights. All other infant baggage must be included as part of the parent's or guardian's baggage allowance. Specific infant equipment includes, but is not restricted to the following items:

  • Pram/Stroller
  • Portable Cot
  • Car Seat
  • Baby Capsule

2.9 What are the excess baggage charges?

Excess baggage fees are charged at check in and payment can be made by credit card and cash, subject to mode of payment at airport counter. We cannot guarantee that excess baggage will be carried, and uplift is at our sole discretion, subject to aircraft loads. Excess baggage is charged at $20SGD for every 1kg (or part thereof) over your baggage allowance for flights less than 5 hours, 25SGD for every 1kg for flights over 5 hours. Fees are payable in the local currency of your port of departure, and are subject to daily exchange rates.

2.10 How much carry-on baggage can I take?

Economy Fares

All guests (adult and child) occupying their own seat are permitted to take up to 7KG of cabin baggage onboard. Carry-on baggage/ Cabin Baggage may consist of one (1) small bag or briefcase that does not exceed dimensions of 54cm x 38cm x 23cm (total linear dimensions 115cm). In addition to the carry-on baggage allowance, one of the following personal items may be carried in the cabin:

  • A laptop computer, handbag, pocketbook or purse (of reasonable size).
  • A pair of crutches or prosthetic device – for use, provided that the guest is dependent on them for mobility.

ScootBiz

All guests are permitted to take up to 15KG of cabin baggage onboard. Carry-on baggage/ Cabin Baggage may consist of two (2) pieces (e.g. small bag or briefcase) that do not exceed dimensions of 54cm x 38cm x 23cm (total linear dimensions 115cm) per piece. 

2.11 What do I do to trace my bag in the event of an unlikely baggage delay? 

Scoot aims to deliver your checked baggage reliable. In the unlikely event that your checked baggage is delayed, please contact our service partners at your arrival stations. Click here to access the contact numbers immediately. 

2.12 What if my checked baggage is damaged during the flight? 

Should you need to make a claim for damaged checked baggage then this must be done in writing within 7 (seven) days upon completion of your journey with Scoot Pte Ltd.  If your claim relates to the delay of checked baggage, you must notify us in writing within 21 (twenty-one days) upon completion of your journey with Scoot Pte Ltd.  All claims for damaged or delayed baggage are to be addressed to:

Scoot Pte Ltd
c/o Charles Taylor Aviation
140 Cecil Street
#15-00 PIL Building
Singapore 069540
Fax: +65 6423 0150
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

3. Onboard the Flight

3.1 Can I take my own food and drinks onboard? Do you offer any special meals?

We do not allow consumption of outside food though we recommend guests who have special dietary needs to bring their own food. However, for safety reasons hot drinks and liquids are not permitted. We have great selections on offer from our onboard menu, including vegetarian and halal meals. 

Note: Please refer to Enhanced Security Procedures when travelling internationally, as Government requirements limit the amount of liquids, aerosols and/or gels a guest is permitted to take onboard in their carry-on baggage.

3.2 Can I use electronic devices onboard?

  • Scoot guests can use their mobile phones and transmitting devices when boarding, and onboard the aircraft until the last aircraft door is closed for take-off.
  • Guests boarding via the tarmac must turn off their phones and transmitting devices, as the aircraft may be refuelling.
  • Mobile phones and transmitting devices with ""Flight Mode"" can be switched on during the flight while the seat belt indicator is switched off, provided the mode was activated before take-off.
  • Upon landing guests can to turn on their mobile phones and transmitting devices provided they are within easy reach.
  • Guests who are disembarking the aircraft via the tarmac must switch off their mobile phone or transmitting device before leaving the aircraft.

3.3 Can I smoke onboard a Scoot flight?

Scoot has a strict no-smoking policy onboard all of our flights. Smoking is not permitted anywhere on the aircraft, including in the lavatories.

3.4 Can I purchase food and beverages onboard?

Yes. Our inflight meals can be purchased on flight and we serve a wide range of selection for our guests including vegetarian and halal meals. If guests need special dietary due to health reason, we recommend our guests to bring their own food. However, for safety reasons hot drinks and liquids are not permitted. 

Do note that hot meal choices are not currently available for on board purchase on our short haul flights. They may however, be pre-ordered together with your flight booking.

3.5 What are the conditions for 'Exit Row Seats'?

In order to sit in an Exit Row seat, you must satisfy the following general criteria applicable:

  • Be 16 years or older
  • Not have any permanent or temporary impairment or any condition that requires special assistance or be travelling with another party that has such an impairment or condition (e.g. deaf, hearing impaired, blind, vision impaired, any strength or mobility limitation, intellectual impairment or travelling with a service dog)
  • Be willing to assist in the unlikely event of an emergency
  • Not be seated with an infant
  • Not require the use of an extension seat belt
  • Not be elderly

It is also not recommended that a guest in their third trimester of pregnancy (that is, after 28  weeks) sits in an exit row. I

Passengers who do not meet the requirements above are obliged to ask to be re-seated.  The inability to fulfil the criteria may not be observable by the cabin crew so guests must take the initiative. The crew reserves the right to ask a guest to be change seats if they deem the guest to be unfit to act in the unlikely event of an emergency or unable to fulfil Scoot’s or general flight safety requirements.

4. At the airport

4.1 What time does Scoot's check-in open/close?

Please note that Scoot's Check-in counter opens three (3) hours before the scheduled departure time of our flights, and closes one (1) hour prior to the scheduled departure time of our flights. As long as you are in the queue 1 hour before the departure time, you will be able to check-in. Apart from that, these times are non-negotiable.

Please be at the airport early to avoid missing your flight. We recommend that you be at the airport at least ninety (90) minutes before departure time. Please factor in all possible sources of delay (e.g. traffic congestion, etc.).

4.2 I was late for check-in and the counter was closed, what do I do?

If you fail to check-in on time, your fare will not be refunded. However, you may claim a tax refund.

4.3 I’m connecting to another Scoot flight in Singapore, what do I do?

If you have booked connecting flights, please note that you will have to collect your checked bags at the baggage belts, exit the transit area, clear Arrival Immigration and then re-check them at the check-in counter in Singapore for your connecting flight. It is your responsibility to ensure a valid visa for Singapore and for your destination.

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5. Scoot's Interline Journeys

5.1 What is an interline journey?

An interline journey comprises of at least two flights within an itinerary (taking you from your origin to your destination via a hub or connecting point), which are operated by different carriers, but bought as a single booking with one fare. If you are travelling on an interline journey with Scoot, you will have a stopover in Singapore and you'll fly on two different airlines, for example, on Scoot and on Tiger Airways. Each airline operates their flights distinctly and separately.  There is no through-checking of baggage or passengers and you will have to retrieve any checked baggage, re-check in for your onward flight and collect your onward boarding passes at the connecting airport.

5.2 Which airlines does Scoot have an interline partnership with?

Scoot currently partners with Singapore Airlines, SilkAir and Tiger Airways.

5.3 What are the different interline fare products available on Scoot?

Only FlyBag is available on interline journeys. You may add meals and other optional add-ons to the Scoot flights of your journey online. For products made available for purchase by Tiger, you may either call the Tiger call centre or buy them on board.

5.4 How come I can only purchase FlyBag?

We've decided to keep it simple with one fare product, FlyBag, so that baggage entitlement is aligned across your journey. We don't offer FlyBagEat because currently, Tiger Airways does not offer pre-paid meals. Besides, we want to give you the choice of whether or not to have a main meal, a snack or just a drink on our flights.

5.5 What baggage charges apply for interline fares? 

Excess baggage charges for interline fares are charged on a per sector or per flight basis.  That is, the airline operating your flight will charge you for any excess according to their own policy. Click here to find out the excess baggage charges for Scoot. For details on baggage allowances and excess baggage charges for Singapore Airlines and SilkAir, please refer to the respective airline websites.          

5.6 How can I purchase excess baggage for interline fares?

Excess baggage can be purchased with your booking or via Manage My Booking for your Scoot flight. For the flights operated by our partner airlines, you may add baggage (and other optional extras) by calling their call centres or by purchasing excess baggage allowances at the check-in counters or at the transfer desk in Singapore.  Please note that excess baggage charges may differ depending on the channel via which you make your purchase.  

5.7(a) How do I add baggage on my Tiger flight if I have bought a Scoot interline fare?

You may call Tiger's call centre to add any excess baggage (remember to always have your booking reference handy when you contacting them). 

5.7(b) How do I add baggage on my Singapore Airlines or SilkAir flight if I have bought a Scoot interline fare?

With Scoot's FlyBag interline fare, you are automatically entitled to 15kg checked baggage on your Scoot and 20kg checked baggage on your Singapore Airlines or SilkAir flight. To add more baggage for the Scoot flight, you may do so online via 'Manage Booking, or you may contact our Call Centre. To add more baggage on the Singapore Airlines or SilkAir flight, you may call their respective call centres or simply purchase the excess baggage allowances you need the check-in counter or transfer desk.

5.8 How do I add any optional add-ons for my Tiger flight if I have bought a Scoot interline fare?

You may call Tiger's call centre to add any optional add-ons (remember to always have your booking reference handy when you contacting them).

5.9 What happens if a flight on my interline journey is delayed causing me to miss my next flight?

Unless you have purchased Scoot-Thru, it is your responsibility to book yourself on the next available flight to your destination. If you have purcahsed Scoot-Thru, you will be rebooked onto the next available flight at no extra cost.

5.10 Will Scoot or its partner airlines provide hotel accommodation in the case of a misconnection that entails an overnight stay in Singapore?

No hotel accommodation will be provided by Scoot or any of its partner airlines. For this reason, we strongly recommend that all guests carry travel insurance throughout their travels.  Please note that the above policy applies even where misconnections are attributable to delays or changes of flights operated  by Singapore Airlines or SilkAir.

5.11 Whom should I call in case of delays, cancellations or for general enquiries?

In all the above cases, contact Scoot's Call Centre.

5.12 Which airline do I contact if I have lost my baggage or if my baggage is damaged?

In the case of lost or damaged luggage, the last operating carrier at your destination will be able to assist you. For example, if you have discovered that your bags are missing upon landing in Phuket airport, you may contact Tiger who will assist you, given that they were the last operating carrier, that is, the carrier that you most recently flew on. 

5.13 Can I make changes to my interline ticket?

Only changes related to guest information, such as name and contact details, may be made, and must be done so within 12 hours of your booking being confirmed. These changes must be made via Scoot's Call Centre.  Beyond 12 hours, name and contact detail changes are not permitted. Please note that date, time and origin/ destination changes are not permitted for interline fares.

5.14 What do I have to do when I land in Singapore, in between connecting flights?

Unless you have purchased Scoot-Thru,  you will have to clear Arrival Immigration and collect your checked baggage (if any) and then to proceed to the departure hall check-in counter to re-check in for your on-going flight and get your boarding pass. You will then have to proceed to clear Departure Immigration and re-enter the transit area. Do note that visa requirements for Singapore will apply.  If you have purchased Scoot-Thru, you may simply proceed to the transfer desk at Transfer Area E (Terminal 2) to obtain your boarding pass and you won’t have to collect your bags or exit the transit area.

5.15 Is it necessary to exit immigration? I have not usually had to do this for my other connecting flights.

Unless you have purchased Scoot-Thru or another facilitated transfer poduct, it is necessary to exit immigration and check in for your connecting flight in the departure hall of Changi Airport Terminal 2.  This is because neither you as a passenger, nor your luggage, will have been through-checked to your final destination. You will have to go through the process described above in order to obtain a boarding pass for your on-going flight. If you have purchased Scoot-Thru, you may simply proceed to the transfer desk at Transfer Area E (Terminal 2) to obtain your boarding pass and you won’t have to collect your bags or exit the transit area.

5.16(a) Where are the Scoot and Tiger check-in counters located in Changi Airport?

All Scoot and Tiger flights arrive and depart from the same terminal in Changi Airport,Terminal 2. The two airlines’ check-in counters are side by side in the departure hall on Level 2. Scoot’s check-in row is Row 10 and Tiger’s check-in rows are Rows 11 and 12. When you arrive in Changi Airport, whether your onward flight is a Tiger flight or a Scoot flight, head straight upstairs to the level 2 departure hall.

5.16(b) Where are the Singapore Airlines check-in counters located in Changi Airport?

Singapore Airline's check-in counters may be found in Terminal 2 and Terminal 3. To know where to check-in, simply refer to the flight information display terminals located throughout Terminal 2.  If you are arriving or departing from Terminal 3, please ensure you have adequate time to complete all formalities.

5.16(c) Where are the SilkAir check-in counters located in Changi Airport?

SilkAir's check-in counters may be found in Terminal 2. To know where to check-in, simply refer to the flight information display terminals located throughout Terminal 2.

5.17 Will I get a boarding pass for my connecting flight when I check in for my trip at my origin?

You will not get a boarding pass upon check-in at your originating city. Instead, when you arrive in Singapore, you will need to clear arrival immigration and check in for your on-going flight. It is at that point that your on-going flight's boarding pass will be issued. If you’ve purchased Scoot-Thru however, the above will not be necessary. You’ll simply proceed to the transfer desk at Transfer Area E to collect your onward boarding pass. 

5.18(a)  I am going on a Scoot-Tiger interline journey. Will my bags be checked through to my final destination?

Your bags will not be checked through to your final destination. It is your responsibility to collect your checked baggage from the arrival claim. After doing so, you will need to proceed to the check-in counter of your connecting flight for departure formalities in accordance with the operating airline's check-in policy.  You will need to leave the transit area and clear immigration so you must have a valid Singapore visa if you require one. If you’ve purchased Scoot-Thru however, the above will not be necessary. You’ll simply proceed to the transfer desk at Transfer Area E to collect your onward boarding pass. Your bags will be re-tagged for your onward flgiht and you will not have to leave the transit area.

5.18(b)  I am going on a Scoot-Singapore Airlines interline journey, or a Scoot-SilkAir interline journey.  Will my bags be checked through to my final destination?

Your bags will not be checked through to your final destination. It is your responsibility to collect your checked baggage from the arrival claim when you land in Singapore. After doing so, you will need to proceed to the check-in counter of your connecting flight for departure formalities in accordance with the operating airline's check-in policy.  You will need to leave the transit area and clear immigration so you must have a valid Singapore visa if you require one. If you’ve purchased Scoot-Thru* however, the above will not be necessary. You’ll simply proceed to the transfer desk at Transfer Area E to collect your onward boarding pass. Your bags will be re-tagged for your onward flgiht and you will not have to leave the transit area.

*Please note that Scoot-Thru is temporarily unavailable for purchase for all interline journeys including sectors operated by Singapore Airlines or SilkAir.

5.19 Will ScootProtect insurance cover me for my connecting flight?

Yes, your connecting flight will be covered as long as it is within the duration of a trip that begins and ends with a Scoot journey.  If you have purchased any other insurance policy (not a ScootProtect policy), you will need to check with your insurer if your connecting flight is covered. ScootProtect also covers misconnections in case either of your flights is delayed or cancelled. 

5.20 I need special assistance. Will I be able to get the assistance I need on my interline journey and how do I request it?

Special assistance cannot be provided on interline journeys or fares. If you require special assistance, we recommend that you book two separate tickets and make your requests known to each airline individually via their respective call centres.

5.21 I will need to buy an extra seat. How do I ensure I get an extra seat on both my Scoot and partner airline flights?

Unfortunately, we cannot cater for this special request on interline journeys at the current time.

5.22 I’m travelling with an infant. What do I have to watch out for on my interline journey?

The normal conditions for travel with infants apply.  Each infant must be accompanied by one adult. That being taken care of, you can go ahead to plan and book your interline journey just as you would a normal Scoot flight. 

5.23 What happens if I miss my flight, affecting my onward flight?

If you have purchased "Scoot-Thru" with our ticket booking

  • You will be entitled to be rebooked on the next available flight to your destination at no additional cost.

If you had not purchased "Scoot-Thru" with your ticket booking

  • Without purchase of "Scoot-Thru", you will need to book a new flight at your own expense, even if the reason behind the missed connection is due to a delay in the first sector of your journey.

5.24 I am a Krisflyer member, will I get be able to earn Krisflyer miles for my interline journey?

For all enquiries on the Krisflyer programme, please refer to Singapore Airlines' or SilkAir's call centre. We may only confirm that for Scoot flights or for Scoot sectors of your interline journey, you will not be eligible to earn Krisflyer miles.

5.25 Can I check in for the Singapore Airlines or SilkAir leg of my journey via the respective airline's website? If I do so, will I still need to go to the Scoot-Thru transfer desk? 

You may check in for the Singapore Airlines or SilkAir leg of your journey.  You will still need to go to the Scoot-Thru transfer, not only to obtain your onward boarding pass, but also to ensure that your bags are transferred onto your onward flight.

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6. Scoot-Thru with Changi Connects

6.1 What is Scoot-Thru?

Scoot-Thru is a hassle-free facilitated transfer offered by Scoot to all passengers who are connecting between Scoot flights or between Scoot and Tigerair flights (including Tigerair Mandala)

6.2 Can I utilize Scoot-Thru for any of my connecting flights?

 

Scoot-Thru is only available for connections between Scoot flights or interline connections between Scoot and Tigerair flights (including Tiger Mandala).

6.3 What do I get if I purchase Scoot-Thru?

 

Scoot-Thru means that when you are connecting, you have no rush, no hassle and no worries.

  • You will not have to pass through immigration, collect your checked baggage and re-check in again at the departure hall. Instead, you’ll be able to remain in the transit area and indulge in all of Singapore Changi Airport’s great restaurants and shopping.
  • To get your boarding pass for your onward flight, you’ll simply have to go to the Scoot-Thru transfer desk at Transfer E in Changi Airport Terminal 2.
  • If you happen to miss your connecting flight due to a flight delay, you will be booked onto the next available flight on the same carrier without rebooking fees or fare difference.  Applies only if Scoot-Thru is pre-purchased.

6.4 How do I purchase Scoot-Thru?

 

Scoot-Thru may be purchased together with your booking on flyscoot.com or at the check-in counter when you check-in for your flight.

 

You may also choose to purchase Scoot-Thru on the spot at the Scoot-Thru transfer desk at Transfer E in the transit area at Terminal 2. But do note, if you purchase Scoot-Thru on the spot, rebooking service onto the next available flight in the event of a missed connection is not included.

6.5 How much is Scoot-Thru?

 

Scoot-Thru costs SGD20 whether it is purchased online at flyscoot.com or at check-in. Please note that you are subject to higher fees if you purchase Scoot-Thru over the Scoot-Thru transfer desk in the transit area at Terminal 2. Pricing is per person, per flight connection.

6.6 If I have not purchased Scoot-Thru and I missed my connecting flight, will I be able to be booked on the next available flight at no additional cost?

 

Unfortunately, you will not be automatically booked onto the next available flight if you have not pre-purchased Scoot-Thru online. You will have to make your own arrangements and flight bookings to get to your final destination. Change fees as well as fare differences will apply. If you have connecting flights, we strongly recommend you purchase Scoot-Thru. Travel insurance is always a good idea too, as Scoot is not liable for any costs and expenses you may incur in the case of delays.

6.7 I have purchased two separate flight tickers, one on Scoot and one on a partner airline (I am not on an interline fare). I am nonetheless connecting between these two flights and I would still like to use the Scoot-Thru service. Will I be able to?

 

You will not be able to purchase Scoot-Thru online at flyscoot.com. You may, however, purchase Scoot-Thru on the spot at the Scoot-Thru transfer desk at Transfer E in Terminal 2 upon arrival in Singapore. Do note, however, that because you are not on an interline fare, in case a delay causes you to miss your onward flight, we will not be able to book you onto the next available Scoot or partner airline flight. You will be responsible for any required rebooking.

6.8 Where is the Scoot-Thru transfer desk? Where do I go to collect my onward boarding pass?

You must head towards Transfer Area E in the transit area at Terminal 2. If you need help locating Transfer E, check out this awesome Interactive Map of Changi Airport.

6.9 When do I have to be at the Scoot-Thru transfer desk? 

 

You must arrive at the Scoot-Thru transfer desk at Transfer E in the transit area at Terminal 2 at least 90 minutes before your onward flight departure time if you are transferring within Terminal 2.  If either of your connecting flights arrive at or depart from Terminal 3, please ensure you are at the transfer desk at least 120 minutes before your onward flight departure time. 

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7. Early Check-In

7.1 What do I get if I purchase Early Check-in?

Check-in desks open 3 hours before flight departure. If you arrive at the airport earlier than that, you can check your baggage in before the check-in desks open and relieve yourself of the hassle of lugging your suitcases around. Early Check-in is available at Changi Airport’s Terminal 2 for guests whose flights are departing up to 3am the next day.

7.2 How do I purchase Early Check-in?

Early Check-in can be purchased at the Early Check-in desk between 12pm – 10pm. Early Check-in can also be purchased as an optional add-on when you purchase your flights online.

7.3 How much does it cost to purchase Early Check-in?

Early Check-in costs SGD 5.

7.4 How much baggage allowance am I entitled to if I were to purchase Early Check-in?

The amount of baggage allowance you are entitled to depends on the amount you select when you book your flight.

7.5 What are the hours of operation for Early Check-in?

The Early Check-in service is offered daily between 12pm – 10pm for guests whose flights are departing up to 3am the next day.

7.6 Is Early Check-in available at any of Scoot’s destinations outside Singapore?

For now, Early Check-in is only available in Singapore.  

7.7 I have purchased Early Check-in. What do I have to do on the day of departure?

Simply proceed to the Early Check-in desk at Scoot’s check-in row in Terminal 2 between 12pm – 10pm to check in for flights that are departing up to 3am the next day.

7.8 I purchased Scoot-Thru earlier and would like to call the call-centre to refund my Scoot-Thru purchase and buy Early Check-in instead. Is this possible?

You may buy Early Check-in but no refund will be given for your prior purchase of Scoot-Thru.

7.9 I purchased Scoot-Thru when I booked my flights online. Can I also purchase Early Check-in?

If you have purchased Scoot-Thru, you may check in for your forward flight airside at Transfer E in Terminal 2. Your baggage will be transferred to your next flight for you. Early check-in is not offered in conjunction with Scoot-Thru.

7.10 I purchased a Tiger-Scoot interline journey online. Why am I unable to purchase Early Check-in?

If you are an interline guest (connecting to/from another carrier under a single itinerary booking), you will only be able to purchase Early Check-in online if your connection time between flights in Singapore is at least 5 hours.

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8. ScootAboard

8.1 What is ScootAboard?

ScootAboard combines priority check-in and priority boarding services for Economy passengers.

8.2 How do I purchase ScootAboard?

ScootAboard can be purchased at Scoot’s check-in counters at Singapore Changi Airport’s Terminal 2 or on flyscoot.com when you make your booking.

8.3 How much does it cost to purchase ScootAboard?

ScootAboard costs SGD 6.

8.4 I’m going to fly as a ScootBiz passenger. Can I purchase ScootAboard?

ScootAboard is already one of the perks a ScootBiz passenger is entitled to.

8.5 Is ScootAboard available at any of Scoot’s destinations outside Singapore? 

ScootAboard is only available in Singapore.

8.6 I purchased ScootAboard when I booked my flight. What do I have to do on the day of departure? 

Simply proceed to the ScootAboard check-in desk at Singapore Changi Airport’s Terminal 2 and present your itinerary.

8.7 I am trying to purchase both ScootinStyle (lounge access) and ScootAboard when booking my flights online. Why is this not possible?

ScootAboard is bundled in with ScootinStyle. Purchasing ScootinStyle automatically entitles you to both priority check-in and priority boarding.

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9. ScootinStyle

9.1 What is ScootinStyle?

ScootinStyle is a combination of premium offerings consisting of ScootAboard (priority check-in and boarding) and lounge access.

9.2 What do I get if I purchase ScootinStyle?

You will enjoy priority check-in and priority boarding, as well as up to 4 hours of relaxation at the SATS Premier Lounge T2.

9.3 How much does it cost to purchase ScootinStyle?

ScootinStyle costs SGD39.

9.4 Where is the lounge located?

SATS Premier Lounge T2 is located at #036-114, departure transit hall of Singapore Changi Airport’s Terminal 2.

9.5 What can I look forward to in the lounge?

You may look forward to the following:

  • a free flow of food and beverages (self-service)
  • shower facilities
  • business facilities
  • rest and recreation facilities
  • wireless internet access

9.6 How long can I stay in the lounge and utilise the facilities?

ScootinStyle gets you lounge access for up to 4 hours. Do note that you are required to be present at the departure gate half-an-hour before the scheduled departure time. 

9.7 Is ScootinStyle available for purchase at any of Scoot’s destinations outside Singapore?

ScootinStyle is only available for purchase at Singapore Changi Airport’s Terminal 2.

9.8 I purchased ScootinStyle but I was late for my flight and decided not to use the lounge. Can I use the lounge the next time I fly with Scoot?

ScootinStyle’s privileges are tied to the Scoot flight that you booked it with. You must use the lounge before your Scoot flight.

9.9 I would like to use the lounge for 2 hours, head out to shop in the transit area, and return to the lounge for the remaining 2 hours. Is this possible?

ScootinStyle’s only allows one-time lounge entry. Your lounge usage is considered complete once you exit the lounge.

9.10 I’m a ScootBiz passenger and my fare already includes priority check-in and priority boarding. I would like to purchase ScootinStyle but do not require the ScootAboard privileges that have been bundled in. Can I get a discount?

ScootinStyle will have to be purchased as a package. There will not be any refunds or discounts given for unutilized components of the package.

9.11 I purchased ScootinStyle and have a child who is 2 years of age. Am I required to purchase ScootinStyle for my child as well?

All ScootinStyle privileges will be provided free of charge to passengers aged 2 years and below.

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10. Scoot's Premium Selections

10.1 Can I purchase Scoot’s Premium Selection meals on board?

No, premium meals are only available for purchase online up to 72 hours before your flight.

10.2 How much are Scoot’s premium selection meals?

They cost $22.99, only $6.99 more than Scoot’s standard hot meal.

10.3 Why should I pay more for them?

These meals are made from fresh ingredients at our destination and they are tailored for each of our flight routes with you, our guests in mind. For example, from Australia, we are now serving beef pie, and from Taiwan, we’re serving their famous Pork Cutlet Formosa.  On Singapore flights, we’re serving nasi lemak, a favourite local dish. What’s more, these meals come with 2 deluxe side dishes and not just a drink or snack.

10.4 Are there any routes where we do not serve premium meals?

For the flight route Singapore – Shenyang – QingDao – Singapore, a meal will only be served on the Singapore-Shenyang and Qingdao – Singapore legs of the journey.

10.5 Are these meals special meals, such as gluten-free, low fat or vegan?

None of the meals meet special dietary requirements. We allow guests with particular requirements to bring their own food on board.

10.6 Are these meals halal?

We cannot guarantee that the meals are halal given that they are catered from overseas stations. However, depending on the type of meal on offer on your route, we can ensure they have no pork or lard.

10.7 What are the premium meals being served on each route?

For the full list of our Premium Selections, you can refer to our Scoot's Premium Selections page, under Travel Extras. 

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11. Special Needs & Assistance

11.1 I have a disability. Can I travel?

You must be able to travel independently, i.e. be able to board, deplane, toilet, feed, move about the aircraft and communicate with the crew with respect to safety instructions unassisted. If you are unable to do so, you will need an escort/carer to travel with and assist you throughout your flight as Scoot does not have the systems, staff or facilities to assume responsibility for such assistance. Please note that, should you need an accompanying guest, they must be included in the same booking as yours; our call centre can help facilitate this.

11.2 What do I have to do if I need special assistance?

You will have to notify Scoot at least 3 days in advance by calling our call centre. Generally, we recommend that you make your booking via the call centre or call us to notify us of your special needs immediately upon receiving your travel itinerary.

The acceptance for carriage of persons requiring special assistance is subject to prior arrangement with us as, depending on the type of assistance needed, we may have to make arrangements internally and with various service partners. If you don’t give us sufficient advance notice there may not be enough time to make arrangement and you may not be able to travel.

11.3 I have a wheelchair. What procedures must I follow?

You will have to notify Scoot, preferably at the time of your booking or at least 3 days in advance of your flight. It is necessary for you to call the call centre to provide details about the type of wheelchair you have and the degree of assistance you require. In most cases, we can arrange specific assistance services for guests requiring a wheelchair to get to and from the aircraft. Please note that there may be a charge for this service.

11.4 Are special assistance services free of charge?

Special assistance services are often provided by third party service partners and are chargeable. These service fees will often be payable by you at the airport directly to the third party. The service may not be available on all routes due to such factors as local airport limitations.

11.5 I require a guide or service dog. What are the requirements for bringing service dogs on board?

If you have a service dog, you will have to book your flight via our call centre at least 3 days in advance of your departure date. Our rules also stipulate that you must book the seat beside you to allow your dog adequate space to rest on the floor of the cabin. Thus you will need to book two seats in total, at the normal fare. You will not be charged any seat assignment fees.

You will also be required to carry the following items:

  • A muzzle for your dog
  • An absorbent mat (20-inch by 30-inch, as a guide)
  • Your dog’s quarantine certificate

A seatbelt will be provided for the dog.

Scoot reserves the right to refuse uplift of service dogs if no information was provided in advance or if the necessary accompanying documentation and equipment is not provided. Do let us know about your intention to travel with a service dog as early as possible. We can accommodate a maximum of two service dogs on board each aircraft.

11.6 How do I make a booking when I am travelling with my dog/cat?

Scoot currently does not accept any pets for international travel. To organise carriage of your pet on an international flight, please contact your local IATA International approved pet handling company.

11.7 What is the difference between an infant and a child? Must my child have a seat? 

Scoot follow the same age definitions, regardless of the origin and destination. These are as follows:

  • Infant: Between 0 and 2 years old (not inclusive)
  • Child: Between 2 and 11 years old (inclusive).
  • Adult: 12 years and older.

Infants may be nursed in the arms of a parent or guardian throughout the flight. You do not need to purchase an extra seat for the infant. However, you may choose to purchase an additional seat for your infant and pay the adult fare, subject to infant limit availability. If a seat is purchased, please note that your infant must be restrained on your lap during taxi, take-off and landing. Special seat belts can be provided for infants in their own seats.

  • If you would like to make arrangements for your infant, please contact our call center.

Any passenger who is two years or older is classified as a child and must occupy a seat, on their own ticket. Please note that child fares are the same as adult fares.

Note: Scoot does not currently accept children travelling alone to any other international destinations.

11.8 I have a young child. May I place her in a child safety seat or car seat on board?

Child safety seats may be used on our flights for children between the ages of 6 months and 3 years only.  This is effective from 20 November 2012.  

To fulfill safety regulations, Scoot may only carry a specific range of child safety seats that meets inflight safety standards in the cabin, and which display any of labels shown here. Please ensure that your child safety seat meets these standards before travelling. If you have a non-approved child safety seat and would still like to take it on your trip, it may be checked in at no additional cost.  However, Scoot will not be liable for any damage to a child safety seat checked in.

Note that you must purchase a seat for your child if you want to seat them in a child safety seat. Child safety seats may not be located in exit rows or the rows immediately in front of or behind an exit row.  The parent or guardian of the child is responsible for securing the child safety seat to the assigned passenger seat using the aircraft seat belt as per the child safety seat manufacturer’s instructions. Scoot will not be responsible for any mishaps caused by a wrongly secured child seat and crew have the right to refuse assistance on board. No part of the safety seat should extend beyond the passenger seat causing an obstruction to other guests.

11.9 How do I know if my Child Safety Seat is approved?

All child safety seats must have the required flight safety certification before they can be allowed to be carried inflight, and must display the certification visibly. To see which certifications are accepted, please click here. Scoot’s ground handling agents reserve the right to refuse carriage if the following labels are not present on the child safety seats.

11.10 What are the minimum requirements for travelling whilst pregnant?

Medical clearance will be required when any of the following applies:

  • Your pregnancy has involved complications.
  • Multiple pregnancies before 32nd weeks.
  • Otherwise normal, single pregnancy before 35th weeks.

All travel of the itinerary must be completed by the 32nd week for multiple pregnancy and by 35th week for normal pregnancy.                 

11.11 How do I make a booking for a baby that is not yet born?

You may purchase your adult fare online if you are certain the travel dates is on or after the baby is 8 days old to travel. Once your baby is born, please contact the Call Centre with your Booking Reference Number so we can add infant information to your travel plan. Infant fees apply.                 

11.12 How do I make a reservation if I have special needs or need assistance?

To ensure that we know what your exact requirements are, and so that we are able to accommodate your needs, guests requiring special assistance must call our Call Centre after first making a booking online.

Note: We cannot accept bookings for guests with special needs, or whom require assistance, if their reservation has not been made via the Guest Call Centre  Should you fail to advise us in advance of your special requirements we may respectfully reserve the right to decline your travel until you have someone available to accompany you.

11.13 Do I need medical clearance to fly?

Scoot requires medical clearance to travel before accepting guests with certain medical conditions.

11.14 I require supplementary oxygen on board my flight. Will Scoot be able to provide this?

Unfortunately, Scoot does not provide supplementary oxygen. However, you can bring your own Portable Oxygen Concentrator on board.

11.15 I would like to bring my own Portable Oxygen Concentrator on board. What do I need to do beforehand?

All passengers requiring the use of portable oxygen concentrators (POC) while onboard a Scoot flight are required to inform our call centre at least 2 days prior to your flight.

11.16 Does Scoot accept only particular types or models of Portable Oxygen Concentrators?

Scoot accepts pre-approved portable oxygen concentrators (POC) that will fit into the limited space beneath the seat.

The POC models that we accept are:

  • AirSep Corpotation's Lifestyle
  • AirSep Corpotation's Freestyle
  • Inogen, Inc.'s Inogen One
  • Inogen, Inc.'s Inogen One G2
  • SeQual Technologies' Eclipse
  • Respironics Inc.'s EverGo
  • Invacare Corporation's XPO2
  • Delphi Medical Systems' RS-00400
  • Oxlife's Independence Oxygen Concentrator
  • DeVibliss Healthcare's iGo
  • International Biophysics Corporation's LifeChoice

Do note the following important points:

POCs will have to be self-powered using a gel or dry battery. We may not be able to provide inflight power supply for such equipment. Hence, please bring batteries to provide power for at least 150% of the flight time. For example, for an expected flight duration of 10 hours, you will need to prepare a battery supply for 15 hours. If each battery lasts for 5 hours, you will have to prepare 3 batteries.

The passenger is responsible for the operation of the POC. Cabin crew will not be liable to operate the device on behalf of the passenger. During decompression, the passenger must switch over to drop down oxygen masks.

11.17 I am bringing my Portable Oxygen Concentrator on board. What do I need to do on the day of departure?

Please check in early for your flight (approximately 2-3 hours before flight departure) to ensure a smooth flight experience. Do provide a medical certificate from your physician to certify fitness to travel.

11.18 What happens when something goes wrong?

We are an LCC. In order to offer low fares we must keep costs low. In return for this we expect our guests to exercise some responsibility for their own well being, such as taking out travel insurance. If we are at fault we will abide by the guest promise posted on our website, but most issues arise from things such as weather, air traffic congestion and the like. These are outside an airline's control.

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12. Miscellaneous

12.1 What are Scoot's business registration numbers?

  • Singapore: 201114431W
  • Australia: 155 097 322
  • China: 120000500007283
  • Japan: 0100-03-017585
  • Thailand: 0-9930-00286-75-8
  • Korea: 105-84-06411

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